returns policy

Our Terms and Conditions comply with UK legislation and are designed to ensure that all our customers can buy with confidence from International Passive Fire Ltd. As such, any disputes shall be adjudicated according to the laws of England and Wales. We maintain that, by confirming your order, you unreservedly accept our conditions of sale.


When you place an order to purchase a product from, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation e-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation e-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation e-mail to have been dispatched do not form part of that contract. As we process your order, we will inform you by telephone and/or email if any products you have ordered turn out to be unavailable.


International Passive Fire Ltd will try to deliver the goods as arranged with you. The delivery dates are given as accurately as possible, but cannot be guaranteed. We aim to deliver all orders placed via the website within 7 working days (for UK orders). International Passive Fire Ltd cannot accept responsibility for being unable to deliver or for late, mistimed deliveries, or for any costs incurred. You are not entitled to claim damages or cancel the order if we are unable to deliver on the pre-arranged dates. If we deliver to a business or home address at your request, you are agreeing that anyone situated at such address has your written authority to accept goods on your behalf and where needed, assist unloading of goods. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.


If you wish to return your purchase for any reason, we will accept the return of your goods if you notify us within 14 days of delivery. All customers must organise the return of their goods. We will issue you a full refund of the goods, although if you are a business, you will incur a 25% restocking fee. Your product must be complete, suitable for resale, unused and in the condition it was received (e.g. if you have opened the packaging to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing and accessories.

Buyers are responsible for arranging the return of goods, and any return postage or courier charges.

Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment (minus delivery charges and a 25% restocking fee if applicable), provided always that the product(s) are received by us undamaged and unused. If you would like to cancel the goods, please send us an email via THIS PAGE, or call us on UK 01752 690997. International customers should use +441752 690997. Goods returned in unsatisfactory condition will be charged accordingly (up to the full invoice value).


It is your responsibility to check your consignment, and if any incorrect or damaged goods are supplied or items are missing, you must notify us within 24 hours of delivery and furthermore give notice in writing to the company within 7 working days after the date of delivery/collection. The goods may be returned for either refund in full, or replacement. Failure to do so will mean that the goods shall be deemed to have been delivered/collected undamaged and in accordance with the delivery documents. After this period, a charge for replacements may be made if required. Faulty goods must be returned and inspected before replacements are dispatched or any refund provided.


Unless otherwise stated, all goods sold hold a 12 month warranty from the date of purchase against material, or workmanship defects. Damage from misuse or abuse is not covered, including the lack of reasonable care including accidental damage by the user.


While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Your statutory rights as a consumer are not affected. Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.

Errors and Omissions Excepted International Passive Fire Ltd 01/02/18.